Support
Help with BarkPark
Answers to common questions about check-ins, parks, and your account. Can't find what you need? We're one email away.
Still stuck?
Email us and we'll get back to you personally, usually within a day.
Frequently asked
How do I check in to a park?
Open BarkPark, tap the park you're at from the home screen, then tap Check In. Your dog will show as active at that park so others nearby can see who's around. Check-ins clear automatically after a few hours, or you can check out manually any time.
Why does a park show 0 dogs when I know it's busy?
The dog count only reflects people who have checked in through the app. If regulars haven't started using BarkPark yet at that location, the count will lag behind what you see in person. Checking in yourself helps build an accurate picture for everyone.
Can I add a park that isn't listed?
Yes. Tap Add park from the home screen, enter the name and address, and it'll appear in the list right away. We review new listings periodically to keep addresses accurate.
Is my location shared with other users?
Only the park you've checked into is visible to others, not your precise location or movement. You control when a check-in starts and ends.
How do I delete my account or data?
Email nchackerian@gmail.com from the address associated with your account and request deletion. We'll confirm once your account and check-in history have been removed.
I found a bug or have an idea for the app.
We'd love to hear it. Send a description of what happened (or what you'd like to see) to nchackerian@gmail.com, and include a screenshot if you have one — it helps a lot.